2012 J. D. Power Survey

The 2012 J. D. Power UK Vehicle Ownership Satisfaction Survey has revealed that Jaguar is now the best-rated manufacturer in the country.

Almost 18,000 owners of cars registered between January 2009 and December 2010 responded to the study, which ran online from December 2011 to January 2012. They were questioned on various aspects including vehicle quality and reliability, vehicle appeal, service satisfaction and ownership costs.

Jaguar XF (2009) Front Side
Jaguar named as the UK's most highly-rated car manufacturer.

A highly rated dealer network helped Jaguar to finally knock Lexus from the manufacturers’ top spot, and Škoda moved up into joint-second place with the Japanese brand. The results weren’t so good for General Motors though, as Chevrolet and Vauxhall ended up occupying the two bottom slots on the league table:

2012 J. D. Power UK Vehicle Ownership Satisfaction Survey
Top Five Manufacturers
Position Manufacturer Score 2012 vs. 2011
1 Jaguar 82.8% +2
2= Lexus 80.1% -1
2= Škoda 80.1% +1
4 Honda 79.7% -2
5 Mercedes-Benz 79.4% +1
Bottom Five Manufacturers
Position Manufacturer Score 2012 vs. 2011
23 Renault 75.6% -
24 Suzuki 75.3% +3
25 Fiat 74.8% -3
26 Vauxhall 74.7% +2
27 Chevrolet 71.3% -1

The Kia Sportage SUV came out on top of the individual model rankings, scoring well on all criteria. Close behind it was the Jaguar XF, which leapt up (no pun intended) a remarkable fifteen places. Less impressive was the Lexus IS, which slipped eight places to joint ninth position.

Worst performing was the now superseded Vauxhall Vectra, with running costs and driving dynamics singled out as particular weak points:

2012 J. D. Power UK Vehicle Ownership Satisfaction Survey
Top Five Models
Position Model Score 2012 vs. 2011
1 Kia Sportage 83.8% New entry
2 Jaguar XF 83.4% +15
3 Toyota Prius 83.0% +2
4 Škoda Superb 82.7% New entry
5 Mercedes-Benz E-Class 82.2% +2
Bottom Five Models
Position Model Score 2012 vs. 2011
114 Ford Ka 72.5% -6
115 Suzuki Alto 72.0% New entry
116 Chevrolet Matiz 71.6% New entry
117 Nissan Pixo 70.8% New entry
118 Vauxhall Vectra 70.2% -15

The full results are published on the What Car? website.

Related posts:
BMW is top car brand
Consumer Superbrands 2012
2010 J. D. Power survey

Comments

  1. Anonymous28 June 2012 at 14:12:00 BST

    Hello,

    Given that is used to separate good from bad, there’s actually not that much separating the 118 cars – the top performing Kia Sportage scored 83.8% (or about eight of out ten) – and the bottom performing Vauxhall Vectra 70.2% (or about seven out of ten).

    I'd argue that whilst the survey is interesting reading, expert reviews and 3rd party reliability data are a more guide when considering which car to buy (see http://wp.me/pWnus-4Q)

    Thanks,
    Simon

    ReplyDelete

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