2014 What Car? / J. D. Power survey

Jaguar and Lexus have been jointly named the country’s top-rated manufacturers in the latest annual What Car? UK car ownership satisfaction survey, which was compiled by J. D. Power.

The 2014 study encompassed the views of 15,562 drivers whose cars were first registered between January 2011 and December 2012.

Jaguar XF 2.2 Diesel (2014) Front
The UK's best-rated manufacturers are Jaguar...
Lexus CT 200h F-Sport (2012) Front
...and Lexus.

Eligibility was restricted to those models with at least 4,000 unit sales though, so arguably some brands’ results might have been skewed somewhat. Jaguar’s performance as a brand was based solely on the XF, for example.

It was a similar situation at the other end of the scale. Chevrolet was once again the worst marque with a score of 67.6%, but only the now defunct Spark contributed to that ranking.

2014 J. D. Power / What Car? UK Car Ownership Satisfaction Survey
Top Ten Manufacturers
Position Manufacturer Score
1= Jaguar 80.8%
1= Lexus 80.8%
3 Mercedes-Benz 80.1%
4 Škoda 80.0%
5 Volkswagen 79.1%
6 Honda 78.9%
7 Volvo 78.4%
8 Toyota 77.9%
9= Kia 77.8%
9= Mazda 77.8%

Undoubtedly the individual tallies are going to be of more relevance to anybody considering buying a particular car.

As shown below, the top ten was dominated by Volkswagen Group products (even if a couple of them are fairly uncommon). The bottom ten meanwhile held some surprises, notably the Smart ForTwo and supposedly premium BMW X1.

2014 J. D. Power / What Car? UK Car Ownership Satisfaction Survey
Top Ten Models
Position Model Score
1 Volkswagen Up! 85.1%
2 Volkswagen Golf Plus 84.3%
3 Škoda Yeti 82.8%
4 Mercedes-Benz C-Class 82.0%
5 Volkswagen Scirocco 81.9%
6 Volkswagen Tiguan 81.7%
7= Lexus CT 81.2%
7= Škoda Octavia 81.2%
7= Volvo V70 / XC70 81.2%
10 Jaguar XF 80.8%

2014 J. D. Power / What Car? UK Car Ownership Satisfaction Survey
Bottom Ten Models
Position Model Score
109 Chevrolet Spark 67.6%
108 Alfa Romeo MiTo 69.9%
106= Citroën C3 71.4%
106= BMW X1 71.4%
105 Ford Ka 71.7%
104 Fiat Punto 72.5%
103 Citroën C4 72.6%
102 Smart ForTwo 72.8%
101 Ford Fusion 73.0%
100 Citroën C1 73.2%

Related posts:
2013 J. D. Power survey
2012 J. D. Power survey

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