2014 What Car? / J. D. Power survey
Jaguar and Lexus have been jointly named the country’s top-rated manufacturers in the latest annual What Car? UK car ownership satisfaction survey, which was compiled by J. D. Power.
The 2014 study encompassed the views of 15,562 drivers whose cars were first registered between January 2011 and December 2012.
Eligibility was restricted to those models with at least 4,000 unit sales though, so arguably some brands’ results might have been skewed somewhat. Jaguar’s performance as a brand was based solely on the XF, for example.
It was a similar situation at the other end of the scale. Chevrolet was once again the worst marque with a score of 67.6%, but only the now defunct Spark contributed to that ranking.
Undoubtedly the individual tallies are going to be of more relevance to anybody considering buying a particular car.
As shown below, the top ten was dominated by Volkswagen Group products (even if a couple of them are fairly uncommon). The bottom ten meanwhile held some surprises, notably the Smart ForTwo and supposedly premium BMW X1.
Related posts:
2013 J. D. Power survey
2012 J. D. Power survey
The 2014 study encompassed the views of 15,562 drivers whose cars were first registered between January 2011 and December 2012.
+Front.jpg "Jaguar XF 2.2 Diesel (2014) Front") |
| The UK's best-rated manufacturers are Jaguar... |
+Front.jpg "Lexus CT 200h F-Sport (2012) Front") |
| ...and Lexus. |
Eligibility was restricted to those models with at least 4,000 unit sales though, so arguably some brands’ results might have been skewed somewhat. Jaguar’s performance as a brand was based solely on the XF, for example.
It was a similar situation at the other end of the scale. Chevrolet was once again the worst marque with a score of 67.6%, but only the now defunct Spark contributed to that ranking.
| 2014 J. D. Power / What Car? UK Car Ownership Satisfaction Survey | ||
|---|---|---|
| Top Ten Manufacturers | ||
| Position | Manufacturer | Score |
| 1= | Jaguar | 80.8% |
| 1= | Lexus | 80.8% |
| 3 | Mercedes-Benz | 80.1% |
| 4 | Škoda | 80.0% |
| 5 | Volkswagen | 79.1% |
| 6 | Honda | 78.9% |
| 7 | Volvo | 78.4% |
| 8 | Toyota | 77.9% |
| 9= | Kia | 77.8% |
| 9= | Mazda | 77.8% |
Undoubtedly the individual tallies are going to be of more relevance to anybody considering buying a particular car.
As shown below, the top ten was dominated by Volkswagen Group products (even if a couple of them are fairly uncommon). The bottom ten meanwhile held some surprises, notably the Smart ForTwo and supposedly premium BMW X1.
| 2014 J. D. Power / What Car? UK Car Ownership Satisfaction Survey | ||
|---|---|---|
| Top Ten Models | ||
| Position | Model | Score |
| 1 | Volkswagen Up! | 85.1% |
| 2 | Volkswagen Golf Plus | 84.3% |
| 3 | Škoda Yeti | 82.8% |
| 4 | Mercedes-Benz C-Class | 82.0% |
| 5 | Volkswagen Scirocco | 81.9% |
| 6 | Volkswagen Tiguan | 81.7% |
| 7= | Lexus CT | 81.2% |
| 7= | Škoda Octavia | 81.2% |
| 7= | Volvo V70 / XC70 | 81.2% |
| 10 | Jaguar XF | 80.8% |
| 2014 J. D. Power / What Car? UK Car Ownership Satisfaction Survey | ||
|---|---|---|
| Bottom Ten Models | ||
| Position | Model | Score |
| 109 | Chevrolet Spark | 67.6% |
| 108 | Alfa Romeo MiTo | 69.9% |
| 106= | Citroën C3 | 71.4% |
| 106= | BMW X1 | 71.4% |
| 105 | Ford Ka | 71.7% |
| 104 | Fiat Punto | 72.5% |
| 103 | Citroën C4 | 72.6% |
| 102 | Smart ForTwo | 72.8% |
| 101 | Ford Fusion | 73.0% |
| 100 | Citroën C1 | 73.2% |
Related posts:
2013 J. D. Power survey
2012 J. D. Power survey
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